Reputation Agent
Responds before you have read the review
Your online reputation. Guarded around the clock
A new review lands on Google at 11 PM. By 11:03, the agent has read it, understood the sentiment, drafted a contextual response, and posted it. Your guest feels heard. Your rating stays protected. You were asleep.
Without this agent
Every unanswered review is a future guest who chose your competitor
You know you should respond to every review. You know response time matters. But between running operations, managing staff, and serving guests, reviews pile up. Days pass. Guests feel ignored. Your rating drifts.
Reviews come in on Google, Booking.com, and Expedia. You check three different dashboards.
Negative reviews sit unanswered for days because nobody has time to craft a thoughtful response
You write the same generic 'Thank you for your feedback' because personalization takes too long
You have no idea if guest sentiment is trending up or down until your score drops
A single bad review during peak booking season costs you thousands in lost reservations
Your best staff spend 30 minutes per review writing responses instead of serving guests
How it works
From new review to posted response in under 3 minutes
The agent monitors all connected platforms continuously. When a review arrives, it acts immediately.
Review arrives
A guest posts a review on Google, Booking.com, or Expedia. The platform syncs it to KeyIO automatically.
Sentiment analysis
The agent reads the full review, identifies the sentiment (positive, mixed, negative), and extracts specific topics mentioned (cleanliness, staff, location, value).
Response generation
A contextual, on-brand response is drafted. It addresses the specific points the guest raised. Not a template. A genuine, personalized reply.
Auto-post or approval
The response is posted to the platform automatically. Staff can edit or delete it at any time. The agent never posts if a response already exists.
Retry on failure
If posting fails (network issue, API timeout), the agent retries with exponential backoff. Validation errors are flagged for manual review.
<3 min
Average response time
3
Platforms monitored
100%
Reviews responded to
24/7
Continuous monitoring
Capabilities
What this agent actually does
Google, Booking.com, Expedia
All reviews from all connected platforms pulled into one inbox automatically. No more logging into three different dashboards.
Contextual responses
Every response addresses the specific points the guest raised. Positive reviews get gratitude. Negative reviews get empathy and resolution.
Full staff override
Edit any AI response before or after it posts. Delete it. Write your own instead. The agent never posts if a response already exists.
Instant negative alerts
Critical reviews are flagged immediately. Sentiment shifts across categories are surfaced before they become trends.
Operational insights
Surfaces recurring themes: 'slow check-in', 'noisy AC', 'great breakfast'. Turns feedback into actionable priorities.
Sentiment tracking
Track how guest perception evolves over time across every category. See the impact of operational changes on your scores.
Retry and recovery
Failed posts retry automatically. Validation errors are flagged. You never lose a response to a transient failure.
Review solicitation
Identifies satisfied guests and triggers review requests at the optimal moment to boost your ratings organically.
The bigger picture
Reviews are not feedback. They are your storefront.
87% of travelers read reviews before booking. Your response rate, response time, and response quality directly impact your conversion rate. The Reputation Agent does not just save you time. It protects the single most important factor in a guest's booking decision. Every review answered thoughtfully is a signal to the next guest that you care. Every review left unanswered is a signal that you do not.
See it in action
Turn every review into a growth opportunity
See how the Reputation Agent protects and grows your online presence. Book a call and we will show you real responses it has generated.