Know your guests before they walk through the door
Rich guest profiles that capture preferences, stay history, spending patterns, and communication logs — the foundation for personalized experiences that drive loyalty.
Unified guest profiles
One profile per guest across all channels and stays. No duplicates, no fragmented data.
Preference tracking
Room type preferences, pillow choices, dietary needs, special occasions — all captured and accessible.
Complete stay history
Every past reservation, folio, review, and interaction in one chronological timeline.
Communication log
Track every email, message, and note exchanged with the guest across their entire relationship.
Smart segmentation
Tag and segment guests by value, frequency, preferences, or custom criteria for targeted outreach.
AI-powered insights
KeyIO analyzes guest data to surface personalization opportunities and predict future behavior.
Turn guest data into guest loyalty.
When your front desk knows a returning guest prefers a high floor with extra pillows, and your marketing team knows they always book around their anniversary — that's the kind of personalization that turns one-time visitors into lifelong advocates.
See it in action
Ready to see it in action?
Book a personalized demo and see how Hotelkite can transform your property.