The right message. The right moment. Every guest, every time.
Automated confirmations, pre-arrival messages, in-stay communication, and post-checkout follow-ups. across email, WhatsApp, and OTA messaging channels. One orchestrator manages every touchpoint so your guests always feel informed and cared for.
The real problem
Your guests hear from you once. Then silence until check-in.
A guest books. They get a confirmation email. Then... nothing. No pre-arrival information. No directions. No upsell opportunity. They arrive with questions your team has to answer at the desk. slowing check-in and missing revenue from add-on services they would have bought if asked at the right time.
Manual emails that nobody sends
Pre-arrival emails are a great idea. until your front desk is too busy to send them. They become 'nice to have' instead of standard practice.
OTA messages in a separate inbox
Booking.com and Expedia have their own messaging systems. Your team checks them separately. or forgets entirely. Guest questions go unanswered.
No post-stay engagement
The guest checks out and you never speak to them again. No thank-you, no feedback request, no return offer. The relationship ends at checkout.
Upsell opportunities missed
Airport transfers, spa packages, room upgrades. guests would buy these if offered at the right moment. But nobody's sending the offer.
Omni-channel, fully automated
Every guest touchpoint. Orchestrated automatically.
KeyIO's Omni Channel Orchestrator manages guest communication across email, WhatsApp, and OTA messaging. all triggered by real events in your PMS. No manual sending, no forgotten messages, no inconsistency.
Automated email journeys
Booking confirmation, pre-arrival info, check-in instructions, invoice delivery, and post-stay thank-you. all sent automatically at the right moment in the guest journey.
OTA messaging integration
Booking.com and Expedia guest messages flow into KeyIO. Your team replies from one screen. the response goes back through the OTA's messaging system.
WhatsApp Business ready
Send confirmations, directions, and pre-arrival offers via WhatsApp. the channel guests actually check. Higher open rates than email, faster response times.
Event-driven triggers
Messages fire based on real PMS events. reservation created, check-in completed, invoice generated, checkout done. Not on a schedule, but when it matters.
Multi-language support
Communicate with international guests in their preferred language. Templates adapt based on guest profile and booking source.
Secure document delivery
Booking vouchers, invoices, and registration cards delivered via token-protected links. Guests download without logging in. secure, simple, professional.
Communication that follows the stay
Before, during, and after. Every moment covered .
Guest communication isn't just about confirmations. It's about building anticipation before arrival, providing support during the stay, and maintaining the relationship after checkout. KeyIO automates the entire journey.
Booking confirmation. instant
The moment a reservation is confirmed. from any channel. the guest receives a branded confirmation with booking details and a downloadable voucher.
Pre-arrival. build anticipation
Days before arrival: directions, check-in time, parking info, and upsell offers (airport transfer, early check-in, spa packages). Revenue opportunity, not just information.
During stay. responsive support
OTA messages and direct inquiries flow into one inbox. Your team responds from KeyIO. the reply goes back through the guest's preferred channel.
Post-checkout. close the loop
Thank-you message, invoice delivery, feedback request, and a return offer. The relationship doesn't end at checkout. it's just getting started.
Connected to your PMS
Messages triggered by real events, not manual schedules.
Most guest messaging tools work on timers. "send 3 days before arrival." But what if the guest booked yesterday for tonight? KeyIO's communication is event-driven. triggered by what actually happens in your PMS, not arbitrary schedules.
Reservation confirmed → confirmation email fires immediately, regardless of when the stay is
Check-in completed → welcome message sent with WiFi details, restaurant hours, and concierge contact
Invoice generated → guest receives email with secure download link. no staff action needed
Cancellation processed → refund details and cancellation receipt sent automatically
OTA message received → appears in your unified inbox, reply goes back through the same channel
See how automated guest messaging improves every stay
Book a demo and we'll show you the full communication journey. from booking confirmation to post-stay follow-up . across email, WhatsApp, and OTA channels.