Privacy Policy

1. Who We Are

This Privacy Policy applies to services provided by Hotelkite Private Limited and Hotelkite Inc (collectively, "Hotelkite," "we," "us," or "our"). We operate the Hotelkite platform, including our website, web application, and related services.

2. Information We Collect

We collect information you provide directly, including:

• Account information (name, email, company name, phone number)
• Property details (hotel name, room count, location)
• Payment and billing information
• Guest data you input into the platform (names, booking details, preferences)
• Communications with our support team

We also collect information automatically:

• Usage data (features accessed, actions taken within the platform)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve the Hotelkite platform
• To process transactions and manage your subscription
• To power KeyIO AI features (rate optimization, review responses, operational automation)
• To send service-related communications and product updates
• To provide customer support
• To detect and prevent fraud or security incidents
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with third-party service providers who assist in operating our platform (hosting, payment processing, analytics), OTA channel partners as necessary for distribution services, and as required by law or to protect our legal rights.

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, regular security audits, and secure cloud infrastructure. While no system is completely secure, we take reasonable steps to protect your data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also have the right to object to or restrict certain processing. To exercise these rights, contact us at privacy@hotelkite.com.

8. Contact

For questions about this Privacy Policy, contact us at:
Hotelkite Private Limited / Hotelkite Inc
Email: privacy@hotelkite.com