Guest Communication
Automated messaging, OTA inbox, and notifications
Booking confirmations, pre-arrival information, check-in instructions, invoice delivery, and post-stay thank-you messages. Each is triggered by a real PMS event, not a timer.
Yes. Booking.com and Expedia guest messages flow into a unified inbox. Your team replies from one screen and the response goes back through the OTA messaging system.
Yes. Send confirmations, directions, and pre-arrival offers via WhatsApp Business. Higher open rates than email and faster response times for guest inquiries.
After confirmation, guests receive an email with a secure, token-protected download link for their booking voucher PDF. No login required to download.
Yes. Each automated email uses a template that can be customized with your branding, tone, and content. Templates adapt based on booking source and guest language.
The pre-arrival message is sent a configurable number of days before check-in. It includes directions, check-in time, and can offer upsells like airport transfers or early check-in.