Front Office
Check-in, check-out, room moves, night audit, and folios
Pull up the reservation, verify the guest identity, assign a room based on preferences and housekeeping status, and activate the folio. The entire process takes under 90 seconds with KeyIO surfacing guest context automatically.
Night audit is an automated end-of-day process that posts room charges to active folios, identifies no-shows, releases inventory, verifies rate accuracy, and generates daily reports. It runs automatically at your configured time.
Yes. One action updates the folio, notifies housekeeping, adjusts the rate if needed, and logs the reason. The guest profile is updated and the old room becomes available for cleaning.
Configure fee rules for early arrivals and late departures. The system auto-calculates charges and posts them to the folio. You can also waive fees for VIP guests with one click.
A digital shift diary where important events are recorded: VIP arrivals, guest complaints, maintenance issues, special requests. The next shift starts informed instead of blind.
Items are logged with description, location, photos, and guest association. When a guest calls weeks later about a forgotten item, you find it in seconds by searching the register.
Rooms can be assigned manually or auto-suggested based on guest preferences (high floor, quiet wing, accessibility), VIP status, and real-time housekeeping readiness. Override any suggestion when needed.
The folio is reviewed, any outstanding charges are settled, the bill is generated, and the room status changes to Vacant Dirty. A checkout clean task is created for housekeeping automatically. The invoice is emailed to the guest.
Yes. Create a reservation and check in simultaneously from the front desk screen. The system checks real-time availability, applies your walk-in rate, and processes the entire flow in one step.