Reservations

When a guest books on Booking.com, Expedia, Agoda, or any connected channel, the reservation is received via webhook, standardized, and processed into your PMS automatically. Inventory updates across all channels within seconds.

If two channels sell the same last room simultaneously, Hotelkite records both obligations, freezes inventory across all channels immediately, and alerts your team with full context so they can resolve it before the guest arrives.

Yes. Allocate room blocks for weddings, corporate events, or tour groups. Guests pick up rooms using a code. Unbooked rooms release automatically after your cutoff date. No spreadsheets needed.

When a room type is sold out, guests can join a waitlist. If a cancellation frees a room, the next entry auto-converts to a reservation and the guest is notified. No manual work required.

Yes. Walk-ins, phone bookings, and direct reservations can be created from the front desk screen. The same validation, pricing, and inventory logic applies regardless of the booking source.

Cancellation policies are configured per rate plan. When a guest cancels, the system automatically calculates any applicable fee based on the policy rules and the time remaining before check-in.

Yes. Date changes, room swaps, guest count adjustments, and add-on modifications are all supported. Every modification recalculates pricing, updates inventory, and logs the change automatically.

Night audit identifies no-shows automatically based on your cutoff rules. Inventory releases back to all channels. If a no-show fee applies, it is posted to the folio. OTAs that require notification (like Booking.com) are notified within the required timeframe.

Confirmed, Checked In, Checked Out, Cancelled, and No Show. Each status transition triggers the appropriate downstream actions: inventory updates, folio creation, channel notifications, and housekeeping tasks.