Guest CRM
Guest profiles, history, documents, and privacy
Automatically. When a booking arrives from any source, the system matches the guest by email or phone. If a match is found, the existing profile is updated. If not, a new profile is created. Zero manual work.
Yes. Guest profiles are global across your organization. If the same guest books at two different properties, both stays are linked to one profile. Staff at either property see the full history.
Email and phone are encrypted with AES-256 at rest. Search uses hashed lookups without decrypting every record. The UI displays masked data by default. Full details are shown only to authorized staff.
Yes. Passport, national ID, driver's license, and visa documents can be scanned and stored encrypted in the cloud. Documents are retrieved on demand for authorized staff with a secure download link.
All past and upcoming stays, booking sources, total spend, special requests, preferences, and notes from previous visits. This history builds automatically with every reservation.
Yes. Every profile creation and update records the legal basis for processing. Audit events log who accessed what and when. Data minimization principles are applied throughout.
The system first checks by email hash. If found, the profile is updated. If not, it checks by phone hash. If still no match, a new profile is created. This prevents duplicates even when guests book from different channels.
Yes. Search by first name, last name, email, or phone number from the contacts screen. Results are scoped to your active property. Contact details are partially masked in the list view for privacy.