Housekeeping
Tasks, inspections, room status, and maintenance
Checkout clean tasks are created automatically the moment a guest checks out. Stayover clean tasks are generated based on your configured interval (every 1, 2, or 3 days). No manual tracking needed.
Yes. Enable auto-assign and the system distributes tasks across available staff at midnight. VIP rooms go to senior staff, early arrivals are prioritized, and maintenance-flagged rooms are delayed.
After cleaning, a supervisor inspects the room against a configurable checklist. Pass means the room is guest-ready. Fail creates an automatic fix-up task assigned to the original cleaner with high priority.
The housekeeper raises a maintenance ticket directly from the task. The task goes on hold, the room is flagged, and the ticket appears on the maintenance dashboard until resolved.
Vacant Clean, Vacant Dirty, Vacant Inspected, Occupied Clean, Occupied Dirty, Out of Order, and Out of Service. Every status change is logged with the staff member and timestamp.
When front office and housekeeping disagree on a room status (e.g., front office shows vacant but housekeeping shows occupied), the system flags it for resolution. Supervisors can view and resolve all open discrepancies.
Yes. Create multiple checklists for different room types or cleaning standards. Each checklist contains items to verify (bathroom cleaned, bed linen changed, minibar restocked, etc.).
The reports section shows tasks completed per staff member, inspection pass rates, and average turnaround times. Use this data to identify top performers and coach those who need support.